Delivery & Payment
Xolero Kft. pays special attention to the safe delivery of food supplements and herbal wellness products throughout Hungary. We hand over every order to our courier partner with a tracking number, so you can continuously track your package from dispatch to delivery.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| MPL Magyar Posta | 2-4 business days | 1 790 Ft |
| Foxpost parcel locker | 1-3 business days | 1 490 Ft |
The stated delivery time means business days from dispatch. For hard-to-reach locations, allow 1-2 extra days.
- In Hungary, standard delivery is free for orders above 15000 Ft; below that, the shipping cost is 1790 Ft.
- The package arrives between 2 and 5 business days from dispatch.
- If you place your order before 16:00, the package will be dispatched the same day.
- The product can be returned within 30 days of delivery if it is unused and in its original packaging.
- Payment: cash on delivery, bank transfer.
Order processing
Orders placed on a business day before 16:00 are shipped the same day. If you order after the deadline, on a weekend or holiday, the package goes to the courier on the next business day. We send the confirmation with the order number as soon as the order arrives.
We protect every food supplement with bubble wrap and a shock-resistant cardboard box during shipping. Tamper-evident packaging is also given a heat-protective layer so that products reach customers in their original quality, undamaged.
Tracking your parcel
After the package is dispatched, we automatically send the tracking number by email and SMS, so you can follow the shipment's journey on the courier partner's website until delivery.
Lost or delayed parcel
If, according to the tracking data, the package has not moved for five business days, write to us at [email protected] and provide your order number. We will notify the courier service, and within ten business days from the report, at your choice, we will reship the order or refund the full purchase price.
Damaged on arrival
If the package arrives damaged, please open and check the contents in the presence of the courier. In case of damage, draw up a report with the courier, then notify us within 48 hours at [email protected], attaching photos of the damaged package and the product.
Payment methods
We work with these payment methods: Cash on delivery, Bank transfer. We never ask for bank card or online banking details by email or phone.
Delivery outside Hungary
We also deliver to certain foreign countries. We show the shipping cost and delivery time for the destination country at checkout, before payment. Any import duties must be paid by the recipient.
Questions about this policy
Contact us at [email protected] or call +36 964 909 231 between Mon-Sat 09:15 - 17:15. We respond to every message and call within one business day.
- Merchant
- Xolero Kft.
- Registered address
- 4025 Debrecen, Hatvan utca 12., Magyarország
- [email protected]
- Phone
- +36 964 909 231
- Working hours
- Mon-Sat 09:15 - 17:15
- Registration
- Cégjegyzékszám: 5665229290