Privacy Policy
The controller of personal data collected on the xolero.center website is Xolero Kft. ("Xolero"). This notice explains what data we collect, why we do so, how long we keep it, who can access it, and what rights you have.
Who is responsible
Xolero Kft., 4025 Debrecen, Hatvan utca 12., Magyarország. Data protection contact: [email protected].
Legal framework
We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable regulations of Hungary. If this notice differs in any way from the law, the provisions of the law shall apply.
What we collect
When ordering, we ask for the data needed for delivery: name, shipping address, email address, phone number, and the contents of the order. We do not collect or store bank card data on this site. While browsing, the site records technical data such as IP address, browser type, and pages visited, through cookies as detailed in the cookie policy.
- Customer contact and shipping data: name, shipping address, e-mail address, phone number.
- Transaction and purchase history: ordered products, payment method, order total, order date.
- Technical data: IP address, browser type, operating system, log data related to the use of the website.
- Customer service communication: correspondence conducted on support channels and notes related to inquiries.
Why we use it
- Processing orders, delivering them, and handling returns.
- Contacting you, answering inquiries, and informing you about the status of your order.
- Maintaining the security of the site and measuring traffic.
- Sending offers only if you have subscribed. Every message will include an option to unsubscribe.
Who we share data with
The courier service receives the data needed for delivery. The payment provider receives the data needed to process the transaction. Hosting and analytics providers process data on our behalf under contract. We never sell personal data.
Xolero Ltd. never sells or transfers customers' personal data to third parties. Data processing is carried out exclusively in accordance with Hungarian legislation and the EU data protection regulation.
How long we store data
We keep order data for the period required by accounting law, then delete it. Account data is kept until the account is deleted. Analytics data is stored for 14 months.
Your rights
As a member state of the European Union, Hungary ensures the rights of data subjects in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information (Infotv.). You have the right to access your personal data, the right to rectification, the right to erasure, the right to data portability, and the right to restriction of processing. You also have the right to withdraw your consent at any time and to lodge a complaint with the National Authority for Data Protection and Freedom of Information (NAIH).
Security
The Xolero online store does not collect or store payment card data, as payment is made exclusively by cash on delivery or direct bank transfer. The payment transaction takes place at the courier in the case of cash on delivery, or at the customer's own bank in the case of bank transfer; the online store does not have access to the payment data.
Questions about this policy
Contact us at [email protected] or call +36 964 909 231 between Mon-Sat 09:15 - 17:15. We respond to every message and call within one business day.
- Merchant
- Xolero Kft.
- Registered address
- 4025 Debrecen, Hatvan utca 12., Magyarország
- [email protected]
- Phone
- +36 964 909 231
- Working hours
- Mon-Sat 09:15 - 17:15
- Registration
- Cégjegyzékszám: 5665229290